Effective date: September 16, 2026
Mapped subscriptions are sold by Paddle.com Market Limited, our payment provider and merchant of record. Paddle handles billing, receipts, and payment disputes on our behalf — you can also request a refund directly through Paddle using the link in your purchase receipt email. This page describes our policy for what Paddle will approve on our behalf.
If you're unhappy with Mapped Pro or Pro+ within 14 days of your first payment, contact us and we'll issue a full refund, no questions asked.
Subscriptions renew automatically. We don't offer refunds for renewal charges except where: the app was unavailable or broken in a way that prevented meaningful use during that billing period, or you were charged in error (e.g. after already cancelling). Cancel anytime from Settings before your renewal date to avoid the next charge — cancellation stops future billing but doesn't refund the current period.
Email mapped.app.1@gmail.com with the email address on your account, or use the refund link in your Paddle receipt email. We aim to respond within 3 business days; approved refunds are issued by Paddle to your original payment method and may take 5–10 business days to appear.
One-time voice minute purchases are non-refundable once any portion has been used, but are refundable in full if unused and requested within 14 days of purchase.
We may update this policy as the app evolves. The effective date above reflects the most recent change.
See also: Privacy Policy · Terms of Service